SOP Documentation

Document a repeatable process as a clear SOP. The AI drives through Draft and a walkthrough checkpoint.

Operations 4 steps 1 checkpoint Human approval Self-correcting
Use this workflow

Free to start · runs with your own AI

Workflow steps

Runs inside your AI conversation · the orchestrator drives

"Document our customer onboarding process as an SOP"

you — in any AI chat

  1. 1

    Capture Process

    Capture how the process actually runs before writing it up.

    Record:

    • The process name and its purpose — what outcome it produces
    • Who runs it and when it is triggered
    • The steps in order, as they really happen — including the small
      ones people do from memory
    • Tools, systems, or access needed at each step
    • Common pitfalls or edge cases and how they are handled

    Probe for the tribal knowledge — the "oh, and you also have to" steps
    that never make it into documentation. If a step is unclear, ask the
    operator rather than guessing.

    Save the captured process as a task note with task_notes_add. The next
    step — Draft SOP — reads this note.

  2. 2

    Draft SOP

    Read the task notes with task_notes_list — the note from the Capture
    Process step contains the steps and the tribal knowledge. Work from it.

    Write the SOP. What good looks like:

    • A title, purpose, and the trigger that starts the process
    • Prerequisites — access, tools, inputs needed before starting
    • Numbered steps in order, each one concrete action a person can do
      without guessing
    • Edge cases and what to do when they occur
    • The definition of done — how to know the process completed correctly

    Write for someone doing this for the first time. No assumed knowledge.

    Save the full SOP draft as a task note with task_notes_add. If it
    exceeds 10,000 characters, split across notes or store where the
    operator keeps documents and record the location. The Walkthrough step
    reads this note.

  3. 3

    Walkthrough

    Read the task notes with task_notes_list — the Draft SOP note holds
    the procedure and the Capture Process note holds the original steps to
    check against. Work from them.

    Walk the SOP step by step as if running the process for the first time:

    • Every step is actionable with no missing prerequisite
    • The order is correct and nothing is skipped
    • Edge cases are covered
    • A new person could follow it without asking for help

    Note any gap and fix the draft before sign-off.

    Ask the operator to approve the SOP for publishing. This is a checkpoint
    — once published the team relies on it, so the AI cannot advance until
    you approve. If you reject, the workflow returns to Draft SOP.

    The AI pauses here and waits for a human to approve before the conversation continues.
    If rejected → returns to draft-sop
  4. 4

    Publish

    Read the task notes with task_notes_list — the Walkthrough note holds
    the approved procedure. Work from it.

    Publish the SOP where the team keeps its documentation — the wiki, doc,
    or shared space they actually use. Save the published SOP as a task note
    with task_notes_add so the record stays on file, then close out the task.

  5. Workflow complete — outcome delivered, every step on record.

Why this workflow?

Without a workflow

  • The process lives only in one person's head and breaks the day they are out
  • The SOP gets written but skips the one tribal-knowledge step that actually matters
  • You capture half the steps, get pulled away, and lose the detail you had in mind
  • Nobody knows when the SOP was last validated or what changed since the previous version

With ConvOps

  • The AI drives the process into a written SOP anyone on the team can follow
  • The AI pauses at a walkthrough checkpoint so you confirm the steps are complete and correct before publishing
  • The AI saves the captured process and the draft as notes, so a later session resumes the SOP intact
  • Every step — Capture, Draft, Walkthrough, Publish — is logged, so the SOP's provenance is already there

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